[La Scala Restaurant
Restaurant Review
Since opening in 1956, La Scala has been popular with the locals and entertainment industry with its comfortable red booths and drawings of Hollywood figures lining the walls. Traditional Italian fare is offered, as well as an exceptional wine list supplied by Owner Jean Leon’s personal vineyard, Chateau Leon, in Spain. The restaurant is revered for its Chopped Salad, but other menu highlights include the Steamed Mussles served in a broth of garlic, white wine and tomato sauce, and the Tiramisu served with fresh whipped cream and berries. The quality of ingredients has never faltered in the restaurant’s long history, and it continues to set the bar for fine Italian fare.
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Customer Reviews
| Date: | February.17.2010 | Name: | Hillary |
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| Ratings: |  |
Title: | Love the Food.. But the Service!!! |
Love the food. There chopped salad is amazing. BUT... the people that work there are rude! I recently ordered 3 chopped salad with NO cheese for my boss who was having a meeting. I called about 15 minutes after I ordered them to have the make sure they do not put cheese in them, they said we got it. When we picked them up they said here is everything, 3 turkey chops no cheese, add cucumber. It was our order so we paid and left. Low and behold we get home to find that one has cheese in it. I called the restaurant and talked Carlos who proceeded to tell me they would not refund one salad back to our card. So I asked to speak to his boss he gave me the # to corporate and I spoke with Shirley, I thought she was going to take care of it but came back to the phone and told me it's a policy that they don't refund. This is La Scala people in Brentwood... and they can not take care of there mistake and give us back our $12? Come on... how many of those salads do they sell in a day that they can't have a little better customer service? I will find another spot that has an amazing chopped salad. In this day and time you would think that they would have better customer service. I have never in my 32 years of life been told at a restaurant that they would not refund something that they messed up on. Usually when you don't even like something they will take it back. Oh!! I forgot, Shirley told me that I'm supposed to check the order before I leave? How are you supposed to find little shreds of cheese until you bite into it? Come on La Scala... get some costumer service... I'm SHOCKED!!!!!